Office Policies

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Our Mission

Our purpose is to serve. We are individuals who make up a team that shares a common goal, to serve the members of our community above and beyond their expectations. We provide excellence in orthodontic treatment and are challenged to attend to the dynamic needs and wants of our patients. Each patient is treated with respect and sincerity. Through prudent and creative use of our talents, we will provide an exceptional experience for our patients while they trust us with their care.

Appointments

We typically schedule regular orthodontic adjustments about every six weeks. An orthodontic practice is composed mostly of patients who are school age. This being the case, it is not possible for every patient to have all, or even most of their appointments on Saturdays or after school hours. Your scheduled appointment time has been reserved specifically for you. We strive to see you at your scheduled appointment time. In order to achieve this we need to know ahead of time if you have any problems. Repairing appliances during after school hours inevitably creates scheduling problems. If you should have a broken appliance please call our office as soon as possible. Even if you have a regular appointment scheduled, call us immediately to notify us that you need an appliance repaired. By calling, you will allow us to reserve the appropriate amount of time needed to repair your appliance. This will help us ensure your appointment is completed in a timely manner, and will help us remain on schedule. We request 24 hours notice if you need to cancel your appointment. We are aware that unforeseen circumstances sometimes require missing an appointment. Please call as soon as possible to reschedule.

Our office hours are as follows:

Monday

9:00 a.m. to 5:00 p.m.

Joliet office

Tuesday

8:00 a.m. to 5:00 p.m.

Joliet office

Tuesday

9:00 a.m. to 5:00 p.m.

Morris office (once a month)

Wednesday

8:00 a.m. to 5:00 p.m.

Morris office

Thursday

7:00 a.m. to 4:00 p.m.

Joliet office


For our patient’s convenience, we are open one Saturday per month during the school year in the Joliet office from 8:30 a.m. to 12:00 p.m. We are also open many of the school holidays.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. If you have any questions, our courteous staff is always available to answer them.